ARCH CITY STAYS
Frequently Asked Questions
How do I book a stay?
You can explore each property on the Arch City Stays website and click “Check Availability” to view open dates and complete your booking through our secure reservation platform.
What time is check-in and check-out?
Check-in typically begins at 4:00 PM, and check-out is 10:00 AM. Each home uses smart-lock entry, allowing for a smooth and flexible arrival process.
Do your homes support extended stays?
Yes. All five homes welcome stays for a few nights, a few months, or a year or more, including work trips, relocations, and extended travel. Our homes are fully equipped with kitchens, Wi-Fi, and comfortable living spaces to make longer stays feel easy.
Are pets allowed?
Yes. All five of our homes are pet-friendly, so your pet is welcome to come along. Assistance animals are always allowed.
Where are your homes located?
Our homes are located in welcoming St. Louis neighborhoods with convenient access to parks, hospitals, dining, and cultural attractions. Exact addresses are shared after booking for guest privacy and security.
Do the homes include Wi-Fi and workspaces?
Yes. All Arch City Stays homes include high-speed Wi-Fi, and many feature dedicated workspaces suitable for remote work or study.
Are your homes family-friendly?
Yes. Many of our homes are designed to accommodate families, visiting relatives, and multigenerational stays, with multiple bedrooms and spacious living areas.
Are any homes accessible?
Every home has a bathroom on the main level, and The Heritage House also has bathrooms on the second level and in the basement. None of the homes has grab bars. If accessibility matters for your stay, call (314) 248-9990 before you book and we'll talk through each home with you.
Is parking available?
Most homes include free on-site or driveway parking. Details are listed on each individual property page.
Do you offer self check-in?
Yes. All Arch City Stays properties offer smart-lock self check-in, allowing guests to arrive at their convenience.
Are there security cameras at the properties?
For safety and security, some homes have exterior security cameras located at entry points. These devices are used only for safety and are never placed inside homes.
What happens if I need to cancel my stay?
Cancellation policies vary depending on the booking platform and property. We recommend reviewing the cancellation terms before booking and considering travel insurance for added protection.
Who can I contact during my stay?
You'll have a local host who picks up the phone. Call (314) 248-9990 before or during your stay with any question, big or small.
Can you bill my insurance company directly?
Yes. Direct insurance billing is available, so we can bill your insurance company directly. Or we can bill you, and you submit the charges through your claim. Call (314) 248-9990 before you book and we'll set it up the way your claim needs.
What if my repairs take longer than expected?
Call (314) 248-9990 as soon as you know you'll need more time. Extensions depend on the home being open for the extra dates, so asking early gives you the best chance of staying put. You can stay a few nights, a few months, or a year or more, so a longer repair doesn't have to mean another move.
Can I book for a month or longer?
Yes. You can book any of our five homes for a few nights, a few months, or a year or more, whether you need a month while your home is repaired or a longer stretch near family. Utilities are included, and every home is fully furnished with a full kitchen, fast Wi-Fi, a washer and dryer in the home and free parking, so it's easy to settle in.
How far are the homes from the hospitals?
All five homes are about 10–20 minutes from Barnes-Jewish Hospital and about 10–15 minutes from SLU Hospital. The Elevated Retreat, Serene Stay and Midtown Classic are closest, at about 10 minutes to each. Mercy Hospital St. Louis and St. Luke's Hospital are about 15–30 minutes away, depending on the home. Each property page has a Getting around section with that home's drive times, and traffic on weekday commutes can add time.
Which home is closest to Washington University, Clayton or downtown?
The Elevated Retreat and Serene Stay in Hi-Pointe are about 5 minutes from Washington University. The Midtown Classic in Franz Park is about 10 minutes from both WashU and Clayton. Every home is about 15–20 minutes from downtown St. Louis and the Gateway Arch, and the table on our Rentals page shows drive times for all five homes.
Can our group book more than one home for a wedding, funeral or family visit?
Yes. Each home books separately through its own Check Availability button, so your family can reserve two or more for the same dates when they're open. The homes range from the one-bedroom Elevated Retreat and Serene Stay (each sleeps 2–3) to the three-bedroom Heritage House (sleeps up to 6), and the upstairs unit above the Serene Stay may be available to rent separately. Call (314) 248-9990 and we'll help you see what's open for your dates.